This pandemic has highlighted people’s reliance on digital devices: to stay in touch with friends and family, to order our groceries, making doctor’s appointments, keeping up with government updates. Everything appears to have moved on-line. Even if people haven’t.
During the first lock, Citizens Online, helped John, who was isolating in his warden-managed accommodation. He hadn’t been able to see his family including grandchildren and great grandchildren, some of whom he had never seen before. With the help of his family and organisations such as Citizens Online, John is now able to talk to his family through a simple device and is enjoying a new lease of life as he stays connected despite what is happening around us all. His brother said, “Seeing John’s face light up when communicating with his family was very emotional”.
If you know of anyone, who needs help with basic digital skills, gaining confidence online or support getting online, they can call Citizens Online on a FREE helpline on 0808 196 5883. One of their team of trained digital champions will offer friendly, patient support over the phone.
Citizens Online is a UK charity helping ensure the switch to online doesn’t exclude people. Visit www.citizensonline.org.uk for more information.
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